Refund policy

Please read our refund and return policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


You can always contact us for any return questions at support@harmonyartworksusa.com

Do you accept returns from these countries?
Yes, I accept returns for defective and non-defective products

Do you accept exchanges?
Yes, I accept exchanges

How can customers return your products?
In-store
by mail

How will customers get the return label?
Download/print

Select the product conditions that you allow for returns?
New

What is the restocking fee?
No restocking fee

How much will customers pay for return shipping?
No cost

Refund processing time
10 days

Proof of Purchase

To complete your exchange, we require a receipt, purchase order, or other proof of purchase. Without this proof, we will not process an exchange.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


HOW DO I RETURN A PRODUCT IF I DO NOT LIVE NEAR A (harmonyartworksusa.com?
If you do not live near a (harmonyartworksusa.com) location, the items you purchased in-store can be returned through the mail. We recommend using the USPS or UPS to send your products back to the store by following the steps. below:
Include a copy of the original receipt. Note: If you do not have a receipt, an (harmonyartworksusa.com) gift card will be issued and mailed upon the return.
Add a note explaining your request for an exchange (color, size, etc.) or return
Include your contact information, including phone and email, just in case the store needs to contact you

Exchanges
To qualify for an exchange, the following criteria must be met:
The product is defective.
The product must be in its original packaging.
The product must be unused.
To ensure these criteria are met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are exempt from being returned.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customer Support: 24/7-

Phone: +17323516457

Email: support@harmonyartworksusa.com

Address: 7585 Bonniewood Ln, Dublin California 94568, United States.